When the customer is not at the site, the Product Owner of the team is but a proxy that tries to translate the customers needs to detailed functionality. To make sure the customer is happy, the Product Owner needs to discuss solutions, and needs to get questions answered quickly on behalf of the developing team. We have collected and tried out various ways to bridge the gap between the team and the remote customer, who is the real Product Owner. This talk gives some examples on what went well, and what can be done better.