Trust and Culture Workshop
Mon, 2009-12-07 15:39 — Sallyann Freudenberg, Rachel Davies 
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Level: Introductory
We have seen agile work best when a project team has a collaborative culture. This session aims to help you discuss with your team the culture in which they would like to work. It draws on some basic questions regarding trust and trust-worthy behaviour. We will begin by presenting some basic models of trust (including David Maister’s Trust Equation). Then brainstorm factors that can help and hinder trust. We will also explore tools and techniques that can be used to create or improve trust. Run at XPDay09 (see http://agilecoach.typepad.com/photos/xpdaylondon2009/index.html for outputs).
Process/Mechanics
- 15 minutes - Initial introduction referencing background literature and real-world examples.
- 30 minutes - Explore factors that help and hinder trust and collaboration.
- 30 minutes - Discover tools that can improve trust and collaboration.
- 15 minutes - Summary of key learning points
Learning outcomes
- Understanding of basic models of trust
- Generate list of items that help and hinder trust
- Obtain number of tools and techniques to help create, improve and maintain trust
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